Terms and Conditions of Sale

Terms and Conditions of Sale

These general terms and conditions of sale are designed for an online store selling ORALIVA products to consumers located in France. They notably incorporate rules applicable to pre-contractual information, the right of withdrawal, legal guarantees, and consumer mediation. Since June 19, 2026, a store entering into contracts through an online interface must also provide a free feature allowing the consumer to exercise their right of withdrawal.

Information in square brackets must be completed or deleted before publication.

Article 1 – Seller's Identity

The ORALIVA website, accessible at [SITE URL], is operated by:

Name or company name: [COMPANY OR SOLE PROPRIETOR NAME]
Trade name: ORALIVA
Legal form: [LEGAL FORM]
Share capital: [CAPITAL AMOUNT] — to be removed if not applicable
Registered office address: [FULL ADDRESS]
SIREN/SIRET number or registration number: [NUMBER]
Registration: [RCS + CITY / RNE / OTHER REGISTER]
Intra-community VAT number: [VAT NUMBER]

In case of VAT exemption, replace the previous line with:

VAT not applicable, Article 293 B of the General Tax Code.

Email address: [CUSTOMER SERVICE EMAIL ADDRESS]
Phone number: [PHONE NUMBER]

Hereinafter referred to as "ORALIVA" or "the Seller".

Article 2 – Purpose and Scope

These general terms and conditions of sale, hereinafter "GTC", define the rights and obligations of ORALIVA and any natural person acting for non-professional purposes, hereinafter "the Client", in the context of online sales of products offered on the website.

The GTC apply to all orders placed on the website [SITE URL].

They are accessible at any time from the website's footer. The version applicable to an order is the one accepted by the Client at the time of its validation.

These GTC do not govern purchases made by professionals for the needs of their activity.

Article 3 – Acceptance of the GTC

Before validating their order, the Client acknowledges having:

  • read the essential characteristics of the products;
  • consulted these GTC;
  • consulted the privacy policy;
  • read the delivery, return, and refund conditions;
  • obtained the necessary information to make an informed purchasing decision.

The validation of the order implies unreserved acceptance of these GTC.

The Client is invited to download them or keep them on a durable medium.

Article 4 – Products

The products offered for sale are those presented on the website at the time of the Client's consultation, within the limits of available stock.

ORALIVA notably presents an oral care product marketed under the name:

ORALIVA™ – The Halo Pulling Oil

Each product sheet presents, according to available information:

  • the product name;
  • its capacity;
  • its composition or main ingredients;
  • its usage instructions;
  • its precautions for use;
  • its price;
  • available offers or quantities;
  • applicable delivery conditions.

The Client must carefully read the label, the list of ingredients, and the precautions for use before any use.

Photographs, colors, illustrations, staging, and graphic representations are intended to present the products. Slight visual differences may exist depending on the screen used, lighting, changes in packaging, or production batches, without affecting the essential characteristics of the product.

ORALIVA may modify the presentation or packaging of a product when this modification does not alter its essential characteristics.

Article 5 – Information on Product Use

The product must be used in accordance with:

  • the instructions on its packaging;
  • the recommendations presented on the website;
  • the precautions for use communicated with the product.

The ORALIVA product does not replace:

  • regular tooth brushing;
  • appropriate oral hygiene;
  • consultations with a dental surgeon;
  • a diagnosis or medical treatment.

The information presented on the website is provided for informational purposes only and does not constitute medical advice.

In case of known allergies, particular sensitivities, medical treatment, pregnancy, breastfeeding, or doubt about the product's compatibility with the Client's situation, the Client must seek advice from a healthcare professional before any use.

The Client must stop using the product in case of an unusual reaction and seek professional advice when necessary.

The product must be kept out of reach of children and under the conditions indicated on the packaging.

Article 6 – Product Availability

Offers are valid as long as they are visible on the website and within the limits of available stock.

If a product becomes unavailable after an order has been validated, ORALIVA will inform the Client as soon as possible.

The Client may then benefit, depending on the situation:

  • from a refund for the unavailable product;
  • from an equivalent product, only with their agreement;
  • from a delayed shipment, only with their agreement.

In case of a refund, it will be made to the payment method used for the order, unless otherwise agreed with the Client.

Article 7 – Price

Prices are indicated in euros, all taxes included, unless otherwise clearly displayed.

The applicable prices are those displayed at the time of order validation.

Delivery fees, additional charges, and any taxes are indicated before final order confirmation. In France, prices offered to consumers must be displayed in euros and include all taxes.

ORALIVA reserves the right to modify its prices at any time, without changing the price of an already validated order.

Discounts, promotions, and bundled offers apply only during their validity period and according to the displayed conditions.

Unless otherwise indicated:

  • promotional codes are not cumulative;
  • a promotional code can only be used once per Client;
  • no discount can be applied retroactively to an already validated order.

In the event of a manifest error in price display, ORALIVA will inform the Client before shipment to find a solution in accordance with applicable law.

Article 8 – Order

The Client selects the products and quantities they wish to purchase, then adds them to their cart.

Before final validation, the Client can check:

  • the selected products;
  • the quantities;
  • the total price;
  • any discounts;
  • delivery costs;
  • the delivery address;
  • the billing address;
  • the payment method.

The Client must correct any errors before confirming the order.

Final validation of the order constitutes a payment obligation.

After validation, ORALIVA will send the Client an email confirmation summarizing the main information of the order.

The Client must verify the accuracy of the email address provided and, if necessary, check their spam folder.

Article 9 – Refusal or Cancellation of an Order

ORALIVA may refuse, suspend, or cancel an order when justified, particularly in cases of:

  • payment refused or unauthorized;
  • manifestly incorrect information;
  • reasonable suspicion of fraud;
  • abusive use of a promotion;
  • orders with abnormally high quantities for personal use;
  • unresolved prior dispute concerning the payment of an order;
  • legal or material impossibility to deliver the product.

The Client will be informed of the decision, and any amounts collected for undelivered products will be refunded.

Article 10 – Payment

Payment is due at the time of order validation.

Accepted payment methods are those displayed on the website, for example:

  • credit card;
  • Shopify Payments;
  • PayPal;
  • Apple Pay;
  • Google Pay;
  • [OTHER PAYMENT METHOD].

Payment is processed by [NAME OF PAYMENT PROVIDER(S)].

ORALIVA generally does not retain the full credit card number or its security code. This information is processed directly by the relevant payment provider.

The Client guarantees that they are authorized to use the chosen payment method.

The order may be suspended or canceled if payment is refused, incomplete, disputed, or considered fraudulent by the payment provider.

Article 11 – Payment Security

The website uses the security features offered by the e-commerce platform and selected payment providers.

ORALIVA may request additional information when verification is reasonably necessary to protect the Client and prevent fraud.

The Client must never transmit their password, bank security code, or personal identifiers via email.

Article 12 – Delivery

12.1 Delivery Zones

Products are delivered to the countries or territories displayed during the ordering process.

Currently served areas: [METROPOLITAN FRANCE / EUROPEAN UNION / OTHER COUNTRIES].

ORALIVA may refuse an order if the indicated address is in an unserved area.

12.2 Delivery Address

The Client must provide a complete, accurate, and accessible address for the carrier.

ORALIVA cannot be held responsible for a delay or failure of delivery caused by:

  • an erroneous or incomplete address;
  • the absence of a name on the mailbox;
  • the failure to collect the package;
  • inability to access;
  • incorrect information provided by the Customer.

The Customer must promptly contact customer service when they notice an error in their address. A modification can no longer be guaranteed once the order has already been prepared or shipped.

12.3 Deadlines

Preparation and delivery times are indicated on the website or during the order process:

Estimated preparation time: [TIME]
Estimated delivery time: [TIME]

Unless expressly committed to a specific date, the announced times are estimates.

In the event of a significant delay, the Customer has the rights provided for by applicable regulations. E-commerce sites must indicate and adhere to a delivery date or period.

12.4 Tracking

When the delivery method allows it, a tracking number is sent to the Customer.

The Customer is responsible for tracking their package and must promptly report any anomaly.

12.5 International delivery

For deliveries made outside the customs territory from which the order is shipped, customs duties, local taxes, or administrative fees may be required by the authorities of the destination country.

Before publication, specify one of the following versions:

Version A: these fees are included in the price paid at the time of order.

Version B: these fees are not included and remain the responsibility of the Customer.

Article 13 – Transfer of risks

When the carrier has been proposed by ORALIVA, the risk of loss or damage is transferred to the Customer at the moment when the Customer, or a third party designated by them, takes physical possession of the package.

When the Customer independently chooses a carrier not proposed by ORALIVA, the risk may be transferred upon delivery of the package to that carrier.

Article 14 – Lost, damaged or incomplete package

The Customer must check the condition of the package and products upon receipt.

In the event of a damaged package, missing product, incorrect product, or visible anomaly, the Customer is invited to promptly contact ORALIVA at:

[CUSTOMER SERVICE EMAIL ADDRESS]

The request should ideally include:

  • the order number;
  • a description of the problem;
  • a photograph of the package;
  • a photograph of the shipping label;
  • a photograph of the product concerned.

The request for photographs is intended to facilitate the processing of the file and does not limit the Customer's legal rights.

Depending on the situation, ORALIVA may offer:

  • a new shipment;
  • product replacement;
  • sending a missing product;
  • a full or partial refund;
  • any other solution accepted by the Customer.

Article 15 – Right of withdrawal

15.1 Legal period

The consumer Customer has a period of 14 days from receipt of the product to exercise their right of withdrawal, without having to give reasons for their decision.

When several products from the same order are delivered separately, the period runs from the receipt of the last product.

15.2 Exercise of the right of withdrawal

The Customer can exercise their right:

  • using the withdrawal feature available on the website at the following location: [LINK TO THE FEATURE];
  • by email at: [EMAIL ADDRESS];
  • by mail to: [POSTAL ADDRESS];
  • using the standard form found at the end of these GTC.

Since June 19, 2026, a free withdrawal feature must be made available for contracts concluded remotely through an online interface. It must allow easy, direct, and permanent access during the period concerned.

15.3 Product returns

After communicating their decision, the Customer has 14 days to return the products to:

ORALIVA – Returns Department
[NAME OR COMPANY NAME]
[FULL RETURN ADDRESS]

Direct return costs are borne by the Customer in the event of a simple change of mind, unless otherwise indicated or an error attributable to ORALIVA.

The Customer is advised to use a tracked shipping method and keep proof of shipment.

15.4 Product condition

Products must be properly protected and returned with their available accessories and packaging.

The Customer may be held responsible for depreciation caused by handling beyond that necessary to verify the nature and characteristics of the product.

15.5 Opened products and hygiene

The right of withdrawal may be excluded for a product:

  • delivered sealed;
  • unsealed or opened after delivery;
  • that cannot be returned for reasons of health protection or hygiene.

This exception may notably concern an oral care product whose seal, tamper-evident band, or protective device has been removed.

This exclusion does not deprive the Customer of their rights when a product is defective, non-compliant, damaged, or incorrect. The existence of an exception to the right of withdrawal must be communicated to the consumer before the order.

Article 16 – Refund after withdrawal

When the right of withdrawal is validly exercised, ORALIVA refunds:

  • the price of the products concerned;
  • the initial delivery costs corresponding to the standard delivery method offered.

Additional costs resulting from choosing a more expensive delivery method than standard delivery are not reimbursed.

The refund is made no later than 14 days following notification of withdrawal. ORALIVA may defer the refund until the products are recovered or until proof of their shipment is received.

The refund is made using the same payment method as that used for the order, unless the Customer expressly agrees to another method that does not incur any costs for them.

Article 17 – Commercial return policy

Additional return procedures are presented on the Return and Refund Policy page.

In case of contradiction, mandatory legal provisions and these GTC prevail.

To be kept only if ORALIVA offers a commercial guarantee:

ORALIVA offers a "satisfied or refunded" commercial guarantee of [30 / 60 / 90 DAYS], under the following conditions:

  • starting point: [ORDER DATE / DELIVERY DATE];
  • products concerned: [TO BE COMPLETED];
  • conditions of use: [TO BE COMPLETED];
  • required supporting documents: [TO BE COMPLETED];
  • maximum number of requests: [TO BE COMPLETED];
  • refund methods: [TO BE COMPLETED].

This commercial guarantee is in addition to the legal guarantees and does not replace them. A commercial guarantee is optional and its conditions must be clearly defined by the seller.

Delete this entire passage if no commercial guarantee is actually offered.

Article 18 – Legal guarantee of conformity

The Customer benefits from the legal guarantee of conformity.

ORALIVA is responsible for any defects in conformity existing at the time of delivery of the product and appearing within the applicable legal period.

For a new product, the Customer has a period of two years from its delivery to act. Compliance must be carried out free of charge and, when the legal conditions are met, by replacement or repair. When compliance is impossible, refused, too late, or disproportionate to the situation, the Customer may benefit from a price reduction or termination of the contract.

To implement this guarantee, the Customer must contact:

ORALIVA
E-mail: [EMAIL ADDRESS]
Address: [POSTAL ADDRESS]
Phone: [NUMBER]

The guarantee does not cover a problem resulting exclusively from:

  • use contrary to instructions;
  • improper storage;
  • improper handling;
  • modification of the product by the Customer;
  • a characteristic of which the Customer had been clearly informed before purchase.

No clause of these GTC may remove or reduce legal guarantees.

Article 19 – Guarantee against hidden defects

The Customer also benefits from the legal guarantee against hidden defects.

This guarantee concerns a hidden defect sufficiently serious to render the product unfit for its intended use or to diminish its use to such an extent that the Customer would not have purchased it, or would have paid a lower price, had they known about it.

The Customer can choose, according to legal conditions:

  • to return the product and request a refund of the price;
  • to keep the product and request a price reduction.

The action must be brought within two years of discovery of the defect.

Article 20 – Liability

ORALIVA is responsible for the proper execution of its contractual obligations under the conditions provided by applicable regulations.

ORALIVA cannot, however, be held responsible for damage resulting directly from:

  • improper use of the product;
  • failure to comply with instructions or precautions;
  • erroneous information transmitted by the Customer;
  • misuse of the product;
  • a known allergy that was not taken into account;
  • an unforeseeable and irresistible external event;
  • content or service operated by an independent third party.

No provision of these GTC is intended to exclude liability that cannot be legally limited.

Article 21 – Force majeure

No party may be held responsible for a delay or non-performance resulting from a force majeure event recognized by applicable law.

The following may be taken into consideration, depending on the circumstances:

  • a natural disaster;
  • a fire;
  • an epidemic;
  • a war;
  • an administrative decision;
  • a major transport disruption;
  • a general breakdown of an essential network;
  • a social movement external to the company;
  • an event making the performance of the contract physically impossible.

The party concerned shall inform the other party as soon as possible.

If the impediment becomes permanent, the order concerned may be cancelled and the sums corresponding to the undelivered products will be refunded.

Article 22 – Personal data

The personal data collected is used notably for:

  • processing orders;
  • collecting payments;
  • ensuring delivery;
  • managing customer accounts;
  • responding to requests;
  • preventing fraud;
  • complying with legal obligations;
  • sending commercial communications when permitted.

The processing methods, recipients, retention periods, and data subject rights are presented in the Privacy Policy accessible from the website.

To exercise their rights, the Client can contact:

[EMAIL ADDRESS RELATED TO PERSONAL DATA]

Article 23 – Intellectual Property

The website, the name ORALIVA, logos, texts, photographs, videos, illustrations, graphic elements, designs, packaging, and content are protected by applicable intellectual property rights.

Any reproduction, modification, publication, distribution, adaptation, or exploitation, in whole or in part, is prohibited without prior written authorization.

The purchase of a product does not grant the Client any rights over the trademarks, designs, or content belonging to ORALIVA or its partners.

Article 24 – Customer Reviews

When the site allows the publication of reviews, the Client agrees to publish content that is:

  • sincere;
  • based on a real experience;
  • respectful;
  • free of illegal, offensive, or defamatory content;
  • free of personal data belonging to a third party;
  • free of unauthorized promotional content.

ORALIVA may moderate or delete a review that does not comply with these rules, without artificially altering the meaning of an authentic review.

Any consideration offered for the publication of a review must be clearly indicated.

Article 25 – Customer Service and Complaints

For any questions or complaints, the Client can contact:

ORALIVA – Customer Service
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Postal Address: [FULL ADDRESS]
Hours: [DAYS AND HOURS]

The request must contain, where relevant:

  • the Client's name;
  • the order number;
  • a precise description of the problem;
  • useful supporting documents.

ORALIVA will endeavor to provide a response within a reasonable time.

Article 26 – Consumer Mediation

In the event of a dispute, the Client must first send a written complaint to ORALIVA's customer service.

If no satisfactory solution is found, the consumer Client may, free of charge, resort to the consumer mediator to whom ORALIVA has effectively subscribed:

Mediator Name: [MEDIATOR NAME]
Address: [ADDRESS]
Website: [MEDIATOR'S WEBSITE]
Submission Procedures: [TO BE COMPLETED]

Any professional selling to consumers must provide effective access to a mediation system and communicate the contact details of the competent mediator. The mediator must be chosen from mediators referenced and competent for the sector concerned.

Recourse to mediation does not deprive the Client of their right to seize the competent jurisdiction.

The person responsible for the store must actually subscribe to a mediator before completing this section.

Article 27 – Applicable Law and Competent Jurisdiction

These General Terms and Conditions of Sale are subject to the law of [COUNTRY OF SELLER'S ESTABLISHMENT].

Where the Client resides in another country, this choice does not deprive them of the mandatory protective provisions they benefit from in their country of residence.

In the event of a dispute not resolved amicably, the Client may refer the matter to the territorially competent court according to the applicable rules.

No clause in these General Terms and Conditions of Sale imposes a jurisdiction on the consumer where such a clause would be prohibited.

Article 28 – Partial Nullity

If any provision of these General Terms and Conditions of Sale is declared invalid, illegal, or unenforceable, the other provisions shall remain in force.

The provision concerned will be replaced, as far as possible, by a valid provision that approximates its initial objective.

Article 29 – Modification of the GTC

ORALIVA may modify these GTC to take into account:

  • legal or regulatory developments;
  • changes to products;
  • changes to payment methods;
  • developments in delivery methods;
  • a change in the operation of the site.

The new GTC apply to orders validated after their publication.

Orders already concluded remain subject to the version accepted at the time of their validation.

Article 30 – Standard withdrawal form

To be completed and sent only when the Client wishes to withdraw.

To the attention of:

ORALIVA – [NAME OR COMPANY NAME]
[POSTAL ADDRESS]
[EMAIL ADDRESS]

I hereby inform you of my decision to withdraw from the contract for the sale of the following product(s):

Product(s) concerned:
[TO BE COMPLETED]

Order number:
[TO BE COMPLETED]

Order date:
[TO BE COMPLETED]

Date of receipt:
[TO BE COMPLETED]

Client's first and last name:
[TO BE COMPLETED]

Client's address:
[TO BE COMPLETED]

Email address:
[TO BE COMPLETED]

Date of request:
[TO BE COMPLETED]

Signature:
[Only if sent on paper]

Last updated: [DATE]